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frequent questions
PAYMENT
You can make payment right on the site using online payment system Yandex.Cashbox. It works with cards of any bank from anywhere in the world. Payment and private data security while using Yandex.Cashbox are guaranteed.
SHIPPING
Goods are being shipped as soon as it's ready. There are two ways to ship your leather accessories:

1. Free Russian Post worldwide delivery with tracking code.
2. 35$ EMS-Post fast worldwide delivery with tracking code.
WARRANTY & RETURN
Just like the goods all our seams are made by hand with the right saddle-stitch technique and special attention to detail. This is why we offer limited warranty on all seams, and in case seams problem appears we commit to fix it, while taking care of shipping to the workshop and back. We can also treat your Asketica accessory with special compound for the good look and longer lasting after first year of use, shipping for treatment is paid by the customer, first treatment is free. Custom designed or personalized goods (with logos or letters) can't be returned, except for the seam warranty cases. Complete warranty rules are published on this page.
ORDER PROCESSING
All orders in our workshop are being processed after the payment is received. The time we need to create the goods depends on the order complexity and our current workload, usually it is 3-7 days after the payment. Maximum time we need to create goods is 2 weeks (it can happen when there are too much orders, e.g. holiday period).
CUSTOM DESIGN ORDERS
Asketica workshop is offering you a unique option – we can create custom product according to your requests and needs, as well as using the references and sketches you provide. To use custom design option please fill out this form. We'll contact you be e-mail to discuss the details shortly after receiving the request. We need more time to process custom design goods than for the regular goods displayed in the online shop. Pay attention: custom design accessories can't be returned or exchanged except for the seam warranty cases.
TIPS ON USING LEATHER GOODS
If you want your leather accessory to last longer while always looking good, please follow the tips:

1. Do not wet the product (if wet, dry at room temperature)
2. Do not leave in the sun (if you do not want a tan to appear)
3. Do not wear with sharp objects or keys.
4. Any products damaged due to non-compliance with the operating rules are not subject to warranty. This includes scratches from keys and other sharp objects, traces of spilled coffee and other mechanical / chemical / thermal and/or any other damage caused by the customer.

contact information
for all inquiries call us or send us a message
+7 926 905 95 01
info@asketica.com
Russia, Moscow
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